Call
The fastest path when a register, order queue, or circuit is down.
Call supportSupport
Call, open a ticket, or start a remote session.
Use the portal if you already have an account. If the store is down, call first.
Support portal
Open or check tickets in TeamSupport. Use the same login your store was given at install.
Open the portalRemote session
TeamViewer for a technician to see the workstation. Install or launch the hosted module, then stay on the phone.
Get TeamViewerGreensboro, NC 27407
USA
AI support · text · beta
Chat with DALCOM’s AI support agent by text.
For existing DALCOM customers whose email is already on file with Dalcom support. Type what’s wrong and the agent walks through it with you, then hands off to a person when the store needs one.
Beta · Built by DALCOM
Text help when something breaks or stalls.
Enter the email already on file with Dalcom support and we’ll send a 6-digit code to verify it. Then chat about orders, devices, accounts, ABCtoGO, or day-to-day store questions. If the agent can’t finish the job, it can open a ticket with the same DALCOM team.
- Existing customers onlyYour email must already be on file with Dalcom support. We send a 6-digit code to it.
- Built by DALCOMSame company that builds and supports your retail systems.
- Human when neededEscalates to a ticket, phone, or remote session with our team.
DALCOM AI support · text chatBeta
This chat is in beta. Phone and tickets still work as usual.
Verified:
Email not on file with Dalcom support? Call support or open a ticket instead.
Optional backup
Email form if you cannot use the portal.
Prefer theTeamSupport portalto open or check tickets. This form is a backup — it opens a message to support@dalcom.com in your mail app.